Privacy Policy

1. Information we collect

• Account information: phone number or email address, password (stored only as a hash), nickname and avatar if you set them, region and language.
• Device information: device identifiers, model, firmware version, online status, battery level, settings, and the Wi-Fi network name used during setup (the Wi-Fi password is sent to your device and is not kept on our servers).
• Voice and conversation data: when you talk to a device after its wake word or button press, the audio is sent to the cloud to be recognised and answered. We process the resulting text and replies to provide the conversation and any history or memory features you turn on.
• Sensor and camera data: only on devices that have these sensors and only for the features that use them — for example presence or fall alerts on a care device, or a camera feature you start.
• Phone permissions: location (required by iOS and Android to scan for nearby Wi-Fi and Bluetooth devices during setup), Bluetooth, local network, camera (to scan QR codes) and microphone (only for in-app voice features). Each is requested when the feature first needs it, and you can refuse or revoke it in system settings.
• Diagnostics: app crash logs, error codes and basic usage statistics, used to fix problems and keep the service stable.
• Website inquiries: the name, company, email and message you send through the contact form on heiaibao.com.

2. How we use it

• To create your account, add and control your devices, and share devices with family members you invite.
• To provide voice conversation, reminders, alerts and the other features of your device.
• To deliver firmware and app updates, including automatic updates (see our Terms of Service).
• To keep the service secure, prevent abuse and fix faults.
• To answer your support requests and website inquiries.

We do not sell personal information, do not use voice or conversation content for advertising, and do not build advertising profiles of children.

3. Service providers

To run the service we use carefully selected providers for cloud hosting and device connectivity, speech recognition and synthesis, AI language models, push notifications, crash reporting and email. They process data only on our instructions and only as needed for their task, under contracts that require confidentiality and security. Conversation text sent to an AI model provider is used to produce the reply and is not used by us to identify you.

A list of the third-party SDKs built into the app, with the data each one handles, is available on request and is shown in the app where app-store rules require it.

We may also disclose information when required by law, or to protect the safety of users or the public.

4. Where data is stored

Account and device data is stored in the data-centre region that matches the country or region you choose at sign-up — for example, accounts registered in Europe are served from a European region, and accounts registered in mainland China are stored in mainland China. Where data must cross a border to provide a feature, we use the safeguards required by applicable law, such as standard contractual clauses.

5. How long we keep it

We keep account and device data while your account is active. Conversation history and memory are kept only while the features that use them are on, and you can clear them in the app. Diagnostics are kept for a limited period and then deleted or anonymised. When you delete your account, we delete or anonymise your personal information within 30 days, except where the law requires us to keep it longer.

6. Children

Many HeiAiBao devices are toys and companions that children use. The app itself is meant to be set up and managed by a parent or guardian, and accounts must be created by adults. If a child uses a device, the parent or guardian who owns the account decides which features are on and can review or delete the child's conversation history at any time. We collect only what is needed to run the features the guardian enables. If you believe a child has given us personal information without a guardian's consent, contact us and we will delete it.

7. Security

Data between the app, devices and the cloud is encrypted in transit; access is limited to staff and providers who need it; and devices receive security fixes through over-the-air updates. No system is perfectly secure, so we also ask you to keep your password private and your devices up to date.

8. Your rights and choices

• View and edit your profile and device settings in the app.
• Clear conversation history, and turn off history, memory or any sensor feature.
• Turn off the personal-information collection options in the app's privacy settings, and withdraw permissions in your phone's settings.
• Delete your account in the app (Me → Settings → Account and Security → Delete Account). This removes your devices from the account and starts the deletion described in section 5.
• Ask us for a copy of your data, a correction or a deletion by emailing [email protected]. We reply within 15 working days. Depending on where you live (for example the EU, UK or California), you may have further rights, including the right to complain to your data-protection authority.

9. This website

heiaibao.com sets no advertising or tracking cookies. We use privacy-friendly, cookie-free page statistics, and the contact form sends your message to our sales mailbox. Inquiry details are used only to reply to you and are not added to marketing lists without your consent.

10. Changes and contact

If we change this policy in a way that matters, we will tell you in the app before the change takes effect. Questions or requests: [email protected], or Shenzhen Jinghong Innovation Technology Co., Ltd., 27/F, Fucheng Times Square Tower, Xin’an Street, Bao’an District, Shenzhen, Guangdong, China.