Terms of Service

1. Your account

You must be an adult, or the age of majority where you live, to create an account. Parents and guardians who set up a device for a child are responsible for that child's use. Keep your login details private; you are responsible for activity under your account. You may share devices with family members, and you can stop sharing at any time.

2. The service

The app lets you set up, control and personalise HeiAiBao devices, including voice conversation, reminders and other features that depend on the device model. Some features need an internet connection and may depend on third-party services; we may add, change or retire features to improve the service or to meet legal requirements.

3. Automatic firmware and software updates

To fix defects, improve security and add features, automatic firmware updates (OTA) are enabled by default for the app and its connected devices. When a device is online and idle, updates may be downloaded and installed automatically; the device may be briefly unavailable during an update, and it should not be powered off. You can turn off automatic updates at any time in the device settings and still check for and install updates manually. Turning them off may delay security fixes and new features. If an update fails, the device keeps or restores its previous version, and you can contact us for help.

4. AI-generated content

Replies from the device are generated automatically by AI and may be inaccurate, incomplete or unsuitable for your situation. They are for companionship and entertainment, not professional advice. HeiAiBao devices are not medical devices: care and alert features help families stay in touch but do not diagnose, treat or replace emergency services or professional care.

5. Acceptable use

• Do not use the app or devices to break the law, or to harass, record or monitor anyone without their consent.
• Do not try to bypass security, reverse-engineer the service, or overload our systems.
• Do not use the voice features to generate unlawful, harmful or infringing content.

We may suspend or limit an account that breaks these rules, after notice where practical.

6. Intellectual property

The app, firmware, characters, voices and content we provide belong to us or our licensors. We grant you a personal, non-exclusive, non-transferable licence to use them with your HeiAiBao devices. Content you create remains yours; you allow us to process it only to provide the service.

7. Privacy

How we handle personal information, including voice data and children's use, is described in our Privacy Policy, which forms part of these terms.

8. Warranty and liability

The service is provided "as is" and "as available". We work to keep it reliable but cannot promise it will be uninterrupted or error-free. To the extent the law allows, we are not liable for indirect or consequential loss, and our total liability for any claim about the service is limited to the amount you paid us for it in the 12 months before the claim. Nothing in these terms limits rights you have as a consumer that cannot be waived under the law where you live, or liability that cannot be excluded by law. Hardware warranty is provided by the seller of your device under its own terms.

9. Ending the agreement

You can stop using the service and delete your account in the app at any time. If we stop providing the service or a major feature, we will give reasonable advance notice in the app.

10. Changes, law and contact

We may update these terms; for material changes we will notify you in the app before they take effect, and continuing to use the service means you accept the update. These terms are governed by the laws of the People's Republic of China, without prejudice to mandatory consumer-protection laws of the country where you live. Contact: [email protected].